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TraceReach Support

Support for TraceReach Studio and TraceReach Drop is provided by TraceReach LLC.

Answers without waiting

Help covers adding crew, signing in, and what each walkthrough in TraceReach Drop teaches.

Support email

support@tracereach.org

Response time

Within 1 business day

What to include

Include your organization name, the product you're using (Studio or Drop), and a description of the issue. Screenshots and steps to reproduce help us resolve problems faster.

Account deletion

To request deletion of your account and associated data, visit /delete-account or email privacy@tracereach.org.

Products supported

  • TraceReach Studio (web dashboard)
  • TraceReach Drop (iOS and Android)